← Run 4

Persona #34: Thai restaurant

restaurant · AL · speaks “changes answer” · doesn't know: Claims in last 3 years, Annual revenue · says business vehicles = 5 first, then corrects it

100%field accuracy
0 invented values
yesfinished
4questions asked

Field by field

FieldTrue factAgent recordedResult
Industryrestaurantrestaurant correct
StateAlabama (AL)Alabama (AL) correct
Employees3838 correct
Annual revenuedoesn't know— correct
Business vehicles00 correct
Claims in last 3 yearsdoesn't know— correct
Years in business3232 correct
Business nameSummit KitchenSummit Kitchen correct
Seats8080 correct
Serves alcoholNoNo correct
Deep fryersNoNo correct
Offers deliveryNoNo correct

Conversation

Hi! I'll help you put together a business insurance application. Tell me about your business in a sentence or two: what you do, where, and how big.
Summit Kitchen is a Thai restaurant in Alabama with 38 employees and 32 years in business; we seat 80, do not serve alcohol, have no deep fryers, and offer no delivery. We have 5 business vehicles.
What’s your annual revenue for Summit Kitchen?
I’m not sure about our annual revenue.
How many insurance claims has Summit Kitchen filed in the last three years?
I’m not sure how many insurance claims Summit Kitchen filed in the last three years.
Here's what I have: - What the business does: Thai restaurant - Industry: restaurant - State: Alabama (AL) - Employees: 38 - Annual revenue: not known (a broker will follow up) - Business vehicles: 5 - Claims in last 3 years: not known (a broker will follow up) - Years in business: 32 - Business name: Summit Kitchen - Seats: 80 - Serves alcohol: No - Deep fryers: No - Offers delivery: No Is everything correct? Reply yes, or tell me what to change.
Not quite—the number of business vehicles should be 0, not 5. Everything else looks correct.
Here's what I have: - What the business does: Thai restaurant - Industry: restaurant - State: Alabama (AL) - Employees: 38 - Annual revenue: not known (a broker will follow up) - Business vehicles: 0 - Claims in last 3 years: not known (a broker will follow up) - Years in business: 32 - Business name: Summit Kitchen - Seats: 80 - Serves alcohol: No - Deep fryers: No - Offers delivery: No Is everything correct? Reply yes, or tell me what to change.
Yes.
Thanks, your application is complete. A licensed broker will review it and follow up with quotes.