← Run 4

Persona #18: Thai restaurant

restaurant · MT · speaks “vague numbers” · doesn't know: Claims in last 3 years

100%field accuracy
0 invented values
yesfinished
8questions asked

Field by field

FieldTrue factAgent recordedResult
Industryrestaurantrestaurant correct
StateMontana (MT)Montana (MT) correct
Employees99 correct
Annual revenue$620,000$620,000 correct
Business vehicles00 correct
Claims in last 3 yearsdoesn't know— correct
Years in business2626 correct
Business nameGolden KitchenGolden Kitchen correct
Seats6060 correct
Serves alcoholYesYes correct
Alcohol share of sales (%)1010 correct
Deep fryersYesYes correct
Offers deliveryNoNo correct

Conversation

Hi! I'll help you put together a business insurance application. Tell me about your business in a sentence or two: what you do, where, and how big.
We’re Golden Kitchen, a Thai restaurant in Montana. We have about 9 employees, 60 seats, and we do roughly $620,000 in annual sales; we serve alcohol and use deep fryers.
Just to check, I have Employees: 9, Annual revenue: $620,000, Seats: 60. Is that right? If not, what's the exact figure?
Yes—that's correct: 9 employees, $620,000 in annual revenue, and 60 seats.
How many vehicles do you use for the business?
We have about 0 business vehicles.
Just to check, I have Business vehicles: 0. Is that right? If not, what's the exact figure?
Yes, exactly 0 business vehicles.
Thanks. One quick note: the earlier description of the business activity wasn’t clear. Now: How many insurance claims has the business filed in the last 3 years?
I’m not sure. I don’t have that information. If you’d like, I can check with our team for the exact figure.
How many years have you been in business?
We’ve been in business for 26 years.
What portion of your sales comes from alcohol?
About 10% of our sales come from alcohol.
Thanks for the details. It looks like the Industry/What you do/State fields didn’t come through correctly. Do you deliver food with your own drivers?
No, we don’t offer delivery with our own drivers.
Here's what I have: - What the business does: Thai restaurant in Montana - Industry: restaurant - State: Montana (MT) - Employees: 9 - Annual revenue: $620,000 - Business vehicles: 0 - Claims in last 3 years: not known (a broker will follow up) - Years in business: 26 - Business name: Golden Kitchen - Seats: 60 - Serves alcohol: Yes - Alcohol share of sales (%): 10 - Deep fryers: Yes - Offers delivery: No Is everything correct? Reply yes, or tell me what to change.
Yes.
Thanks, your application is complete. A licensed broker will review it and follow up with quotes.