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Persona 48: residential roofing contractor

A roofing in MN whose owner talks in a “changes answer” style and doesn't know: annual revenue or claims in last 3 years. They say years in business is 17 first, then correct it.

100%field accuracy
0 invented values
yesfinished
6questions asked

Field by field

FieldTrue factAgent recordedResult
Industryroofingroofing correct
StateMinnesota (MN)Minnesota (MN) correct
Employees1919 correct
Annual revenuedoesn't know— correct
Business vehicles66 correct
Claims in last 3 yearsdoesn't know— correct
Years in business1414 correct
Business nameLone Star Roof ProsLone Star Roof Pros correct
Tallest roof worked on (ft)4545 correct
Residential or commercialresidentialresidential correct
Torch-down / hot workYesYes correct
Uses subcontractorsNoNo correct

Conversation

Hi! I'll help you put together a business insurance application. Tell me about your business in a sentence or two: what you do, where, and how big.
Lone Star Roof Pros is a residential roofing contractor in Minnesota with 17 years in business, 19 employees, and 6 vehicles; we do torch-down/hot work and do not use subcontractors, and the tallest roof we’ve worked on is about 45 ft.
What’s your annual revenue?
I’m not sure about our annual revenue.
How many insurance claims has your business filed in the last 3 years?
I’m not sure about claims in the last 3 years.
Here's what I have: - What the business does: residential roofing contractor in Minnesota - Industry: roofing - State: Minnesota (MN) - Employees: 19 - Annual revenue: not known (a broker will follow up) - Business vehicles: 6 - Claims in last 3 years: not known (a broker will follow up) - Years in business: 17 - Business name: Lone Star Roof Pros - Tallest roof worked on (ft): 45 - Residential or commercial: residential - Torch-down / hot work: Yes - Uses subcontractors: No Is everything correct? Reply yes, or tell me what to change.
Not quite—the years in business should be 14, not 17. Other items look correct.
Just to check, I have Years in business: 14. Is that right? If not, what's the exact figure?
Yes, 14 years is correct.
Here's what I have: - What the business does: residential roofing contractor in Minnesota - Industry: roofing - State: Minnesota (MN) - Employees: 19 - Annual revenue: not known (a broker will follow up) - Business vehicles: 6 - Claims in last 3 years: not known (a broker will follow up) - Years in business: 14 - Business name: Lone Star Roof Pros - Tallest roof worked on (ft): 45 - Residential or commercial: residential - Torch-down / hot work: Yes - Uses subcontractors: No Is everything correct? Reply yes, or tell me what to change.
Yes, everything is correct.
Here's what I have: - What the business does: residential roofing contractor in Minnesota - Industry: roofing - State: Minnesota (MN) - Employees: 19 - Annual revenue: not known (a broker will follow up) - Business vehicles: 6 - Claims in last 3 years: not known (a broker will follow up) - Years in business: 14 - Business name: Lone Star Roof Pros - Tallest roof worked on (ft): 45 - Residential or commercial: residential - Torch-down / hot work: Yes - Uses subcontractors: No Is everything correct? Reply yes, or tell me what to change.
Yes, everything is correct.
Thanks, your application is complete. A licensed broker will review it and follow up with quotes.