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Persona 34: Thai restaurant

A restaurant in AL whose owner talks in a “changes answer” style and doesn't know: claims in last 3 years or annual revenue. They say business vehicles is 5 first, then correct it.

100%field accuracy
0 invented values
yesfinished
6questions asked

Field by field

FieldTrue factAgent recordedResult
Industryrestaurantrestaurant correct
StateAlabama (AL)Alabama (AL) correct
Employees3838 correct
Annual revenuedoesn't know— correct
Business vehicles00 correct
Claims in last 3 yearsdoesn't know— correct
Years in business3232 correct
Business nameSummit KitchenSummit Kitchen correct
Seats8080 correct
Serves alcoholNoNo correct
Deep fryersNoNo correct
Offers deliveryNoNo correct

Conversation

Hi! I'll help you put together a business insurance application. Tell me about your business in a sentence or two: what you do, where, and how big.
Summit Kitchen is a Thai restaurant in Alabama with 38 employees and 80 seats, and we’ve been in business for 32 years. We don’t serve alcohol, we don’t have deep fryers, and we don’t offer delivery.
What is your annual revenue (last completed fiscal year)?
I’m not sure about our annual revenue for the last completed fiscal year.
How many vehicles do you use for the business?
5
How many insurance claims has your business filed in the last 3 years?
I’m not sure about the number of insurance claims in the last 3 years.
Do you have an estimate of how many insurance claims your business filed in the last 3 years?
I don’t have an estimate for the number of claims in the last 3 years. I’m not sure about the exact figure.
Here's what I have: - What the business does: Thai restaurant in Alabama - Industry: restaurant - State: Alabama (AL) - Employees: 38 - Annual revenue: not known (a broker will follow up) - Business vehicles: 5 - Claims in last 3 years: not known (a broker will follow up) - Years in business: 32 - Business name: Summit Kitchen - Seats: 80 - Serves alcohol: No - Deep fryers: No - Offers delivery: No Is everything correct? Reply yes, or tell me what to change.
Change needed: Business vehicles should be 0, not 5. Everything else in the summary looks correct.
Here's what I have: - What the business does: Thai restaurant in Alabama - Industry: restaurant - State: Alabama (AL) - Employees: 38 - Annual revenue: not known (a broker will follow up) - Business vehicles: 0 - Claims in last 3 years: not known (a broker will follow up) - Years in business: 32 - Business name: Summit Kitchen - Seats: 80 - Serves alcohol: No - Deep fryers: No - Offers delivery: No Is everything correct? Reply yes, or tell me what to change.
Yes.
Thanks, your application is complete. A licensed broker will review it and follow up with quotes.