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Persona 27: auto repair shop

A small business in FL whose owner talks in a “changes answer” style and doesn't know: claims in last 3 years or annual revenue. They say employees is 23 first, then correct it.

100%field accuracy
0 invented values
yesfinished
7questions asked

Field by field

FieldTrue factAgent recordedResult
Industryotherother correct
StateFlorida (FL)Florida (FL) correct
Employees2020 correct
Annual revenuedoesn't know— correct
Business vehicles00 correct
Claims in last 3 yearsdoesn't know— correct
Years in business3535 correct
Business nameBlue Ridge Auto RepairBlue Ridge Auto Repair correct

Conversation

Hi! I'll help you put together a business insurance application. Tell me about your business in a sentence or two: what you do, where, and how big.
Blue Ridge Auto Repair is an auto repair shop in Orlando, FL. We have 23 employees.
What’s your annual revenue?
I don’t know our annual revenue.
How many vehicles do you use for the business?
We don’t use any vehicles for the business—0 vehicles.
In the last 3 years, how many insurance claims has the business filed?
I’m not sure about the number of insurance claims filed in the last 3 years.
How many years have you been in business?
Blue Ridge Auto Repair has been in business for 35 years.
Here's what I have: - What the business does: auto repair shop - State: Florida (FL) - Employees: 23 - Annual revenue: not known (a broker will follow up) - Business vehicles: 0 - Claims in last 3 years: not known (a broker will follow up) - Years in business: 35 - Business name: Blue Ridge Auto Repair Is everything correct? Reply yes, or tell me what to change.
No, there is one change: Employees should be 20, not 23. Corrected summary: - What the business does: auto repair shop - State: Florida (FL) - Employees: 20 - Annual revenue: not known (a broker will follow up) - Business vehicles: 0 - Claims in last 3 years: not known (a broker will follow up) - Years in business: 35 - Business name: Blue Ridge Auto Repair
Here's what I have: - What the business does: auto repair shop - State: Florida (FL) - Employees: 20 - Annual revenue: not known (a broker will follow up) - Business vehicles: 0 - Claims in last 3 years: not known (a broker will follow up) - Years in business: 35 - Business name: Blue Ridge Auto Repair Is everything correct? Reply yes, or tell me what to change.
Yes.
Here's what I have: - What the business does: auto repair shop - State: Florida (FL) - Employees: 20 - Annual revenue: not known (a broker will follow up) - Business vehicles: 0 - Claims in last 3 years: not known (a broker will follow up) - Years in business: 35 - Business name: Blue Ridge Auto Repair Is everything correct? Reply yes, or tell me what to change.
Yes.
Thanks, your application is complete. A licensed broker will review it and follow up with quotes.