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Persona 19: dog grooming shop

A small business in OR whose owner talks in a “state names” style and doesn't know: annual revenue or claims in last 3 years.

100%field accuracy
0 invented values
yesfinished
5questions asked

Field by field

FieldTrue factAgent recordedResult
Industryotherother correct
StateOregon (OR)Oregon (OR) correct
Employees1010 correct
Annual revenuedoesn't know— correct
Business vehicles00 correct
Claims in last 3 yearsdoesn't know— correct
Years in business77 correct
Business nameRiverside Pet GroomingRiverside Pet Grooming correct

Conversation

Hi! I'll help you put together a business insurance application. Tell me about your business in a sentence or two: what you do, where, and how big.
Riverside Pet Grooming is a dog grooming shop in Oregon with about ten employees, and we’ve been in business for seven years. I’m not sure of the city.
Just to check, I have Employees: 10, Years in business: 7. Is that right? If not, what's the exact figure?
Yes—Employees: 10 and Years in business: 7.
What is your approximate annual revenue?
I’m not sure about the exact annual revenue. I don’t know the figure.
How many vehicles do you use for the business?
We do not use any business vehicles. Riverside Pet Grooming has 0 business vehicles.
In the past three years, how many insurance claims has your business filed?
I’m not sure.
Here's what I have: - What the business does: dog grooming shop - State: Oregon (OR) - Employees: 10 - Annual revenue: not known (a broker will follow up) - Business vehicles: 0 - Claims in last 3 years: not known (a broker will follow up) - Years in business: 7 - Business name: Riverside Pet Grooming Is everything correct? Reply yes, or tell me what to change.
Yes.
Thanks, your application is complete. A licensed broker will review it and follow up with quotes.