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Persona 34: Thai restaurant

A restaurant in AL whose owner talks in a “changes answer” style and doesn't know: claims in last 3 years or annual revenue. They say business vehicles is 5 first, then correct it.

100%field accuracy
0 invented values
yesfinished
4questions asked

Field by field

FieldTrue factAgent recordedResult
Industryrestaurantrestaurant correct
StateAlabama (AL)Alabama (AL) correct
Employees3838 correct
Annual revenuedoesn't know— correct
Business vehicles00 correct
Claims in last 3 yearsdoesn't know— correct
Years in business3232 correct
Business nameSummit KitchenSummit Kitchen correct
Seats8080 correct
Serves alcoholNoNo correct
Deep fryersNoNo correct
Offers deliveryNoNo correct

Conversation

Hi! I'll help you put together a business insurance application. Tell me about your business in a sentence or two: what you do, where, and how big.
Summit Kitchen is a Thai restaurant in Alabama with 38 employees and 32 years in business, serving 80 seats. We do not serve alcohol, have no deep fryers, no delivery, and we have 5 business vehicles.
What’s your restaurant’s annual revenue?
I'm not sure about the annual revenue.
How many insurance claims has Summit Kitchen filed in the last 3 years?
I’m not sure about the number of insurance claims Summit Kitchen filed in the last 3 years.
Here's what I have: - What the business does: Thai restaurant - Industry: restaurant - State: AL - Employees: 38 - Annual revenue: not known (a broker will follow up) - Business vehicles: 5 - Claims in last 3 years: not known (a broker will follow up) - Years in business: 32 - Business name: Summit Kitchen - Seats: 80 - Serves alcohol: No - Deep fryers: No - Offers delivery: No Is everything correct? Reply yes, or tell me what to change.
Not quite—the correct number of business vehicles is 0, not 5. Other items look correct.
Here's what I have: - What the business does: Thai restaurant - Industry: restaurant - State: AL - Employees: 38 - Annual revenue: not known (a broker will follow up) - Business vehicles: 0 - Claims in last 3 years: not known (a broker will follow up) - Years in business: 32 - Business name: Summit Kitchen - Seats: 80 - Serves alcohol: No - Deep fryers: No - Offers delivery: No Is everything correct? Reply yes, or tell me what to change.
Yes, everything is correct.
Thanks, your application is complete. A licensed broker will review it and follow up with quotes.