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Persona 3: print shop

A small business in WV whose owner talks in a “many facts” style and doesn't know: claims in last 3 years or annual revenue.

100%field accuracy
0 invented values
yesfinished
3questions asked

Field by field

FieldTrue factAgent recordedResult
Industryotherother correct
StateWest Virginia (WV)West Virginia (WV) correct
Employees3333 correct
Annual revenuedoesn't know— correct
Business vehicles11 correct
Claims in last 3 yearsdoesn't know— correct
Years in business3434 correct
Business nameHarbor PrintingHarbor Printing correct

Conversation

Hi! I'll help you put together a business insurance application. Tell me about your business in a sentence or two: what you do, where, and how big.
Harbor Printing is a print shop in West Virginia. We have 33 employees, have been in business for 34 years, and we operate 1 company vehicle.
What’s your annual revenue?
I’m not sure what our annual revenue is.
How many insurance claims has your business filed in the last 3 years?
I’m not sure.
Here's what I have: - What the business does: Harbor Printing is a print shop - Industry: other - State: WV - Employees: 33 - Annual revenue: not known (a broker will follow up) - Business vehicles: 1 - Claims in last 3 years: not known (a broker will follow up) - Years in business: 34 - Business name: Harbor Printing Is everything correct? Reply yes, or tell me what to change.
Yes.
Thanks, your application is complete. A licensed broker will review it and follow up with quotes.